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1xgames FAQ – Answers for Pakistani Players 2025

Everything you need to know about 1xgames — from creating your account and depositing in PKR to claiming bonuses, betting on cricket, and withdrawing your winnings — answered clearly and honestly.

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Account Registration & Management

Go to 1xgames.ws/register, fill in your full name, date of birth, Pakistani mobile number, and a secure password. You will receive an OTP to verify your number. The whole process takes under two minutes and is completely free. Once your mobile is verified, your account is live and you can deposit and play immediately.

Yes, completely free. There are no sign-up fees, no monthly charges, and no hidden costs for maintaining an account on 1xgames. You only spend money when you choose to make a deposit — and even then the minimum is just Rs 200 via Easypaisa or JazzCash.

No. 1xgames strictly enforces one account per player — per person, per household, per device, and per payment method. Duplicate accounts result in permanent suspension of all involved accounts and forfeiture of all balances. If you think you accidentally created two accounts, contact support@1xgames.ws immediately to resolve it.

You must be 18 years of age or older to register and play on 1xgames. Age verification via CNIC is required before your first withdrawal. If an account is found to belong to someone under 18, it is permanently closed and all balances are forfeited. 1xgames is a strictly 18+ platform.

KYC verification is required before your first withdrawal. Go to Account Settings, select "Verify Identity", and upload a clear photo of your CNIC (front and back). Verification is typically completed within a few hours during business hours. We recommend completing KYC early so there is no delay when you want to withdraw your winnings.

Log in to your account and go to Account Settings, then Security. Enter your current password, then your new password twice and confirm. If you have forgotten your current password, use the "Forgot Password" link on the login page — an OTP will be sent to your registered mobile number to reset it.

Changing your registered mobile number requires identity verification and support assistance — you cannot do it unilaterally in account settings, as the number is tied to withdrawal OTPs and account security. Contact support@1xgames.ws with your CNIC and the new number you want to use. Do not lose access to your old SIM before completing this process.

Email support@1xgames.ws with the subject line "Account Closure Request" and confirm your identity. Any real-money balance will be returned to your registered payment method after verification. Permanently closed accounts cannot be reopened. If your reason for closing is related to problem gambling, please consider using self-exclusion or a cooling-off period instead — see our Responsible Gaming page.
Deposits & Payment Methods

1xgames accepts Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfers, and Visa/Mastercard debit or credit cards. All transactions are processed in Pakistani Rupees (PKR) with no currency conversion fees. For the fastest deposits and withdrawals, Easypaisa and JazzCash are recommended.

The minimum deposit on 1xgames is Rs 200 for Easypaisa and JazzCash mobile wallets. For IBFT bank transfers and Visa/Mastercard, the minimum is Rs 500. There is no maximum deposit limit set by 1xgames, although your bank or mobile wallet provider may have their own daily limits.

Easypaisa and JazzCash deposits to 1xgames are processed instantly in almost all cases. Your PKR balance should update within a few seconds of completing the transaction. If a deposit does not appear within 5 minutes, contact support@1xgames.ws with the transaction reference number from your mobile wallet and we will resolve it immediately.

First, wait 5 minutes and refresh your 1xgames account page. If the balance still has not updated, check whether the transaction was completed successfully on your Easypaisa or JazzCash app — look for a confirmed transaction with a reference number. Then email support@1xgames.ws with the reference number, the amount, the payment method, and the time of transaction. Our team will trace it and credit your account manually if needed.

1xgames does not charge any deposit fees on its end. However, your payment provider — Easypaisa, JazzCash, your bank, or your card issuer — may apply their own transaction fees independently. These are outside 1xgames' control. Check your provider's fee schedule if you are concerned about charges.

Yes. IBFT transfers from any Pakistani bank are accepted on 1xgames with a minimum deposit of Rs 500. IBFT transfers typically take 30 minutes to 2 hours to process, depending on your bank. The deposit page will provide you with the receiving account details to use for your transfer — always use the details shown in your active deposit session, as these may change.

Yes, both Visa and Mastercard debit and credit cards issued by Pakistani banks are accepted on 1xgames. The minimum card deposit is Rs 500. Card deposits are typically processed within a few minutes. Note that some Pakistani banks block gambling-related card transactions — if your card is declined, your bank's policy is the most likely reason, not a 1xgames issue. In that case, Easypaisa or JazzCash are reliable alternatives.

No. Deposits to 1xgames are final once processed and cannot be reversed or cancelled. If you have deposited funds you did not intend to deposit, the balance remains in your account for you to use on the platform or to withdraw through the standard withdrawal process. If you deposited more than intended and are concerned about your spending, please visit our Responsible Gaming page to set deposit limits.
Withdrawals

Easypaisa and JazzCash withdrawals on 1xgames are typically processed within 10 minutes, 24 hours a day. IBFT bank transfers usually take 1 to 4 hours depending on the receiving bank's processing time. Card withdrawals can take 1 to 3 business days. All withdrawal times assume your KYC verification is complete.

The minimum withdrawal on 1xgames is Rs 500 for Easypaisa and JazzCash. For IBFT bank transfers and card withdrawals, the minimum is Rs 1,000. There is no maximum withdrawal limit set by 1xgames, but very large withdrawals may be subject to additional identity verification.

The most common reasons for a withdrawal delay on 1xgames are: KYC verification not yet completed, active bonus funds that still have a wagering requirement attached, a first-time withdrawal requiring additional verification, or a technical issue with the payment processor. Check your account for any pending verification requests. If everything looks complete and your withdrawal has been pending for over 30 minutes for Easypaisa/JazzCash, contact support@1xgames.ws.

Yes. KYC identity verification is required before your first withdrawal on 1xgames. This involves uploading a clear photo of your CNIC (front and back). Verification typically takes a few hours. We strongly recommend completing it early — before you need to withdraw — so there is no delay when you actually want your money.

As a standard practice, 1xgames prefers to return funds to the same payment method used for the deposit. This is to prevent fraud. However, if your original payment method is no longer available — for example, your Easypaisa SIM was changed — contact support@1xgames.ws with documentation confirming the change and we will process your withdrawal to an alternative verified method after completing additional identity checks.

1xgames does not charge withdrawal fees on its end. Your payment provider — Easypaisa, JazzCash, or your bank — may charge a small receiving fee depending on your account type and provider plan. Check with your provider if you want to confirm in advance.

A rejected withdrawal on 1xgames is typically due to incomplete KYC, an account detail mismatch, active bonus wagering requirements, or a suspected security hold. You will receive a notification explaining the specific reason. Address the stated reason and re-submit your withdrawal request. If the reason is unclear, email support@1xgames.ws with your withdrawal reference number and we will explain the issue and guide you through resolving it.
Bonuses & Promotions

The 1xgames welcome bonus gives new players 100% of their first deposit added as bonus funds, up to a maximum of Rs 25,000. So if you deposit Rs 10,000, you receive Rs 10,000 in bonus funds, giving you Rs 20,000 total to play with. The minimum first deposit to qualify is Rs 500. The bonus is credited automatically — no code is needed unless you have a specific promo code.

Bonus funds on 1xgames carry wagering requirements — meaning you must bet the bonus amount a specified number of times before it converts to withdrawable cash. The exact multiplier and qualifying bet criteria are detailed in the current bonus terms, accessible in the promotions section of your account after logging in. Qualifying bets must also meet minimum odds requirements as stated in those terms.

No. Bonus funds on 1xgames cannot be withdrawn directly — they must be converted to real money by meeting the wagering requirements first. Your real-money balance and bonus balance are shown separately in your account, and only the real-money portion is available for withdrawal at any time.

Enter your promo code in the designated field on the registration form before completing your sign-up. If you are already registered and have a code for a specific deposit promotion, enter it in the deposit section when making the qualifying deposit. Promo codes cannot be applied retroactively — they must be entered at the correct step before the qualifying action is completed.

If you withdraw your real-money balance before meeting the wagering requirements on an active bonus, the bonus funds and any winnings generated from them will be cancelled. Your real-money balance is still withdrawable at any time — withdrawing it simply forfeits the bonus. Think carefully before withdrawing while an active bonus is in progress if you intend to keep it.

Yes. 1xgames runs regular promotions for all registered players — not just new ones. These include weekly reload deposit bonuses, cricket and football free bet offers tied to live events, cashback on live casino sessions, and seasonal prize draws with PKR prizes. Check the promotions section of your account after logging in to see what is active right now.

Yes. Bonus funds on 1xgames carry an expiry period that begins from the date the bonus is credited. The specific expiry period is stated in the bonus terms for each individual promotion. Unused bonus funds that expire are removed from your account automatically. There is no extension available after a bonus has expired.

Yes. If you prefer to play without bonus funds — some players prefer this to have full flexibility to withdraw at any time — you can opt out of automatic bonus crediting in your account settings under Promotions. Contact support@1xgames.ws if you have difficulty finding this option and our team will set it up for you.
Sports Betting

1xgames offers betting on cricket (PSL, T20 internationals, Test cricket, domestic leagues), football (Premier League, La Liga, Bundesliga, Champions League, AFC Asian Cup), tennis, basketball, kabaddi, and many more. Cricket is the primary focus for Pakistani players and gets the most comprehensive market coverage, including ball-by-ball live betting during PSL and international matches.

Yes. In-play betting is one of 1xgames' most popular features for Pakistani cricket fans. During live cricket and football matches, you can bet on outcomes like the next wicket, runs in an over, match winner, and dozens of other markets with odds that update in real time as the game progresses. The live betting panel is accessible from the main navigation after you log in.

An accumulator bet (also called a parlay) on 1xgames combines multiple single bets into one. The winnings from each selection roll over as the stake for the next, which means the combined odds multiply — producing much larger potential payouts. The catch is that all selections must win for the bet to pay out. The 1xgames bet builder lets you add selections from multiple matches to a single accumulator slip.

Yes, cash-out is available on eligible markets on 1xgames. When a cash-out option is available for one of your open bets, a "Cash Out" button will appear in your bet slip history alongside the current cash-out value. The value changes in real time based on the current match situation and odds. Not all markets support cash-out — this is indicated when you place the bet.

If a match on 1xgames is cancelled, postponed, or abandoned before the minimum settling criteria are met, all bets on that match are voided and your stake is returned to your account balance. For cricket matches, the settling rules specify how many overs must be completed for a bet to stand — this is displayed in the market terms for each event.

The minimum bet on 1xgames is Rs 50 on most sports markets. Some specialised or lower-traffic markets may have higher minimums — this is displayed on the bet slip when you add a selection. There is no maximum bet amount shown by default, but very high stakes on certain markets may require confirmation or may be capped by the market's maximum payout limit.

Yes. PSL is one of the most popular betting events on 1xgames during the season. Every PSL fixture is covered with pre-match and live in-play markets including match winner, top batsman, top bowler, over/under totals, first wicket method, and many more. PSL odds on 1xgames are competitive and update ball by ball during live matches. Visit our Cricket Betting page for more details.

1xgames displays odds in decimal format by default. The decimal shows you how much you win per rupee staked, including your stake. For example, odds of 2.50 on a Rs 1,000 bet returns Rs 2,500 if successful (Rs 1,500 profit + Rs 1,000 stake). You can switch the odds format in your account settings to American or fractional format if you prefer. The potential payout for any bet is always shown on the bet slip before you confirm.
Live Casino & Games

1xgames offers a full live casino with Andar Bahar, Teen Patti, baccarat, roulette, blackjack, Dragon Tiger, and several game show-style titles. All games are played with real human dealers streamed live. Urdu-speaking dealer tables are available for Andar Bahar and some other titles. The live casino runs 24 hours a day, 7 days a week — including during Pakistani evening hours when demand is highest.

Andar Bahar is a traditional South Asian card game that is extremely popular among Pakistani players on 1xgames. A dealer reveals a middle card, then deals alternately to two sides — Andar (inside) and Bahar (outside). You bet on which side will receive a card matching the middle card's value. It is simple, fast, and the odds are close to 50/50. Visit our Andar Bahar page for a full guide.

Yes. Live casino games on 1xgames use real physical cards and equipment dealt by real dealers in licensed studios — there is no computer-generated outcome in the traditional sense. All slot and RNG-based games on 1xgames use certified random number generators. The RTP (Return to Player) percentages for slot games are provided in the game information panel for each title.

Many slot and RNG-based games on 1xgames are available in demo mode — you can play for free without wagering real PKR. Live casino games (Andar Bahar, Teen Patti, roulette, etc.) require a real-money bet to participate, as they involve real dealers and real-time sessions with other players. Demo mode is a great way to learn the rules of a new slot game before playing with real PKR.

Fishing games on 1xgames are arcade-style games where you use virtual ammunition to shoot and catch fish — each fish carries a different points or prize value. They are fast-paced, visually entertaining, and combine skill (aiming) with chance (fish values). Fishing games are very popular on mobile because they are easy to play with a touch screen. Visit our Fishing Games page for full details.

1xgames is fully optimised for mobile browsers on both Android and iOS — the entire platform including live casino, sportsbook, deposits, and withdrawals works seamlessly from your mobile browser without requiring a separate app download. If a dedicated app becomes available, it will be announced on the platform and all active registered players will be notified.

Live casino table limits on 1xgames vary by game and table. Andar Bahar tables typically start from Rs 100 minimum bet, with higher-limit VIP tables available for experienced players. Roulette and baccarat tables also have tiered limits. Current table limits are displayed in the live casino lobby before you enter a table — you can filter tables by betting range to find one that suits your bankroll.
Account Security

1xgames uses TLS encryption on all connections, OTP verification for every withdrawal, login activity monitoring for unusual geographic or device patterns, automatic session timeouts, and instant login alerts to your registered mobile. Your PKR balance cannot be withdrawn without an OTP sent to your phone — even if someone has your password.

Do not share the OTP with anyone. Contact support@1xgames.ws immediately with the subject line "Security Alert" — our team will lock your account and investigate the login attempt within minutes. Then change your password as soon as possible from a secure device. An unsolicited OTP means someone has your mobile number and is attempting to access your account.

Never. No legitimate 1xgames employee, support agent, or representative will ever ask you for your password — by email, SMS, phone call, or chat. If anyone claiming to be from 1xgames asks for your password or OTP, refuse and report the contact to support@1xgames.ws immediately. This is a phishing or social engineering attempt.

Use a strong, unique password that you do not use anywhere else. Keep your registered mobile number current — it is your primary security layer. Never share your password or OTPs. Always log out when using shared devices. Enable login alerts in your account settings so you are notified of any new logins immediately. Complete your KYC verification, which adds an extra layer of identity protection.

Act immediately. Email support@1xgames.ws with the subject line "Account Compromised" and include your registered mobile number and CNIC number for verification. Our security team will freeze the account within minutes to prevent any further activity while the situation is investigated. Do not wait — the sooner you report it, the better the chance of recovering any compromised balance.

Yes. 1xgames handles your personal data — name, CNIC, mobile number, financial information — in accordance with our Privacy Policy. Your data is encrypted at rest and in transit, and is never sold to third parties. KYC documents are stored securely and accessed only for verification and compliance purposes.

Email support@1xgames.ws with as much detail as possible — what happened, when, and any transaction or account reference numbers you can provide. Our fraud and security team handles these reports separately from general customer support and will follow up with you directly. All reports are treated confidentially.
Responsible Gaming

Log in to your account, go to Account Settings, and open the Responsible Gaming section. Select "Deposit Limits" and set your daily, weekly, or monthly limit. Reductions take effect immediately. Increases require a 24-hour cooling period before they apply. You can also contact support@1xgames.ws and our team will set it up for you immediately.

Self-exclusion suspends your account for a minimum of 6 months. You can activate it via Account Settings → Responsible Gaming → Self-Exclusion, or by emailing support@1xgames.ws with the subject line "Self-Exclusion Request". Your account will be locked and you will be removed from all marketing lists immediately. Visit our Responsible Gaming page for full details.

A cooling-off period temporarily suspends access to your 1xgames account without permanently closing it. You can choose periods of 24 hours, 3 days, 7 days, or 30 days. During this time you cannot log in, deposit, or place bets — and you will not receive any marketing messages. Cooling-off periods apply immediately and cannot be shortened once activated.

Reach out immediately. Email support@1xgames.ws or use the self-exclusion tool in your account settings. Our responsible gaming team will respond within minutes and can lock your account immediately if you ask. You do not need to explain yourself in detail — simply say you need to stop and we will act on it right away. Also visit our Responsible Gaming page for a full list of tools and guidance.

No. You are removed from all 1xgames marketing lists immediately when any responsible gaming restriction is applied. You will not receive promotional SMS, emails, or in-app notifications during the restriction period. If you receive a promotional message while under a restriction, contact support@1xgames.ws to report it so we can investigate and correct it.

If you are concerned about a family member's use of 1xgames, contact support@1xgames.ws with their account details and your concern. We handle these reports sensitively and will investigate and apply appropriate restrictions. We cannot share account information with third parties, but we can act on welfare concerns raised in good faith. You can also use device-level parental controls to block access to gaming websites on shared devices.

1xgames requires date of birth confirmation during registration and CNIC verification before withdrawals. All marketing materials carry a clear 18+ label. Accounts identified as belonging to under-18 individuals are permanently closed. If you believe a minor is accessing 1xgames through a shared device in your home, use your device's parental controls to restrict access and contact support@1xgames.ws to report the concern.
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Why Our FAQ Exists

Real Answers to Real Questions — Not Marketing Copy

When Pakistani players come to 1xgames with a question — whether it is about an Easypaisa deposit that did not arrive, how the welcome bonus wagering works, or what to do if they want to take a break from gambling — they deserve a straight answer, not a runaround through generic FAQ responses that do not actually address the situation.

This FAQ page was written based on the actual questions that players most commonly send to the 1xgames support team. Every answer here has been put together with Pakistan-specific context in mind — local payment methods, local concerns, local language. If your question is not answered here, our support team is available 24 hours a day at support@1xgames.ws, and we genuinely try to respond quickly and helpfully.

We update this FAQ regularly as new features are added to 1xgames and as new questions come up through customer support. If you notice an answer that seems out of date or unclear, let us know at the support email above — we want this to be genuinely useful to players, not just a page that exists for SEO purposes.

Tip: Use the search bar at the top of this page to find answers quickly. Type a keyword like "Easypaisa", "bonus", or "cricket bet" and matching questions will filter in real time.

Platform Highlights

Six Things That Make 1xgames the Right Choice for Pakistan

These are the reasons Pakistani players choose 1xgames — and why they keep coming back.

Easypaisa & JazzCash First

Deposits and withdrawals in PKR via Easypaisa and JazzCash — the payment methods Pakistanis actually use every day. No bank account required, no international transfer fees, no currency conversion headaches.

10-Minute PKR Withdrawals

Easypaisa and JazzCash withdrawals on 1xgames are typically processed within 10 minutes, around the clock. Your winnings go to your mobile wallet fast — no 3-day wait, no unexplained pending status.

Cricket Front and Centre

PSL, T20Is, Test cricket, and domestic leagues — cricket is the primary sport on 1xgames with ball-by-ball live in-play markets, comprehensive pre-match betting, and some of the most competitive cricket odds available in Pakistan.

Andar Bahar With Urdu Dealers

Live Andar Bahar tables with Urdu-speaking dealers, running 24 hours a day on 1xgames. Teen Patti, roulette, baccarat, and Dragon Tiger are also available with professional live dealers throughout the day and night.

100% Welcome Bonus Up to Rs 25,000

New players on 1xgames get a 100% first deposit bonus up to Rs 25,000 credited automatically — no code required. Ongoing reload bonuses, free bets, and cashback offers keep the value coming after the welcome bonus is done.

24/7 Support That Understands Pakistan

1xgames customer support operates around the clock and understands local payment methods, local time zones, and Pakistani betting culture. No language barriers, no international escalation queues — real help, fast.

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Still Need Help?

Didn't Find Your Answer? Our Support Team Is Available Right Now

This FAQ covers over 60 questions across eight categories, but we know that sometimes your situation does not fit neatly into a standard answer. If you have a specific query about your account, a payment that has not arrived, a bonus that looks wrong, or anything else that the FAQ above has not addressed — the 1xgames support team is the right next step.

Email us at support@1xgames.ws. Include your registered mobile number, a brief description of the issue, and any relevant transaction reference numbers if you have them. Our team handles queries around the clock and aims to reply within 30 minutes during peak hours and within a few hours at quieter times.

For urgent matters — account security concerns, self-exclusion requests, or missing withdrawals — mark the subject line of your email as urgent and our team will prioritise the response accordingly.

Email Support

support@1xgames.ws
Available 24 hours a day, 7 days a week.

Live Chat

Available to logged-in players directly from any page on 1xgames. Fastest response option.

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New to 1xgames?

New to 1xgames? Here Is Everything You Need to Get Started Today

If you found this FAQ page while researching 1xgames and you have not registered yet, here is the short version of what you need to know before signing up.

Registration is free, takes under two minutes, and requires your full name, date of birth, and a valid Pakistani mobile number. You must be 18 or older. Once your mobile is verified with an OTP, your account is active immediately.

The minimum first deposit is Rs 500 to qualify for the welcome bonus (Rs 200 for Easypaisa/JazzCash without the bonus). Your first deposit is matched 100% up to Rs 25,000 in bonus funds, credited automatically. The sportsbook, live casino, and all game categories are accessible from the moment your account is funded.

Complete your KYC identity verification early — upload your CNIC in Account Settings — so that when you are ready to withdraw your first winnings, there is nothing holding it up. The whole KYC process takes a few minutes to submit and a few hours to review.

Register Free Now Deposit & Withdrawal Info

Question Answered? Time to Play on 1xgames

Register free, deposit as little as Rs 200 via Easypaisa or JazzCash, collect your welcome bonus, and bet on cricket, play live Andar Bahar, or spin your favourite slots — all in Pakistani Rupees.

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