Privacy Policy – 1xgames Pakistan Player Data Protection

This Privacy Policy explains how 1xgames ("we", "us", "our") collects, uses, stores, and protects the personal information of players ("you", "your") who use the 1xgames platform — including the website, mobile interface, and all associated gaming and betting services.

We have written this policy to be as clear and direct as possible. Privacy policies are often long and hard to get through — we have tried to make this one readable without removing the detail that actually matters. If something is not clear, contact us at support@1xgames.ws and we will explain it in plain English.

By creating an account or using 1xgames in any way, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data as described here, please do not use the platform.

1xgames is an online gaming and sports betting platform operated for players in Pakistan. Our platform offers sports betting, live casino games, Andar Bahar, fishing games, and associated services — all transacted in Pakistani Rupees.

For privacy-related enquiries, the data controller is 1xgames, reachable at support@1xgames.ws. When you contact us about your personal data, please include your registered mobile number or account email so we can locate your account quickly.

1xgames collects different types of personal information depending on how you interact with the platform. Here is a breakdown of what we collect and why:

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required by law for identity verification purposes.

1xgames collects your personal information through the following channels:

• Direct registration: When you create an account on 1xgames, you provide your name, mobile number, date of birth, and other registration details directly to us.
• KYC document submission: When you submit identity documents such as a CNIC photo for verification, we collect and process the information contained in those documents.
• Deposits and withdrawals: When you make a financial transaction, your payment provider details are collected as part of the payment process.
• Platform usage: As you use 1xgames, we automatically collect technical and usage data via cookies and server logs — including your IP address, device type, and the pages you visit.
• Support interactions: When you contact our support team via live chat or email, the content of that communication is retained for quality and dispute resolution purposes.
• Third-party verification: In some cases, particularly for KYC compliance, we may verify identity details against third-party data sources or government databases.

1xgames uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and manage your player profile on 1xgames.
• Processing transactions: To process deposits and withdrawals in Pakistani Rupees via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard — and to send transaction confirmation notifications to your mobile number.
• Providing gaming services: To deliver the sports betting, live casino, Andar Bahar, fishing games, and other gaming services available on 1xgames.
• Customer support: To respond to your queries, resolve disputes, and assist with account issues via live chat and email.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other security threats. This includes monitoring account activity patterns and verifying the legitimacy of transactions.
• Regulatory compliance: To comply with anti-money laundering (AML) regulations, age verification requirements, and any other applicable legal obligations — including maintaining records as required by law.
• Responsible gaming: To monitor player activity for signs of problem gambling and to enforce responsible gaming limits, cooling-off periods, or self-exclusions when requested or required.
• Platform improvement: To analyse how players use 1xgames and to improve the platform's design, functionality, and game selection based on real usage patterns.
• Marketing communications: To send you promotional offers, bonus announcements, and platform updates — but only with your consent and always with an easy opt-out option.

1xgames processes your personal data on the following legal grounds:

• Contract performance: Processing your registration, transactions, and game services is necessary to fulfil our contractual obligations to you as a registered player.
• Legal obligation: We are required by AML regulations and other applicable laws to collect and verify certain identity and transaction data. This processing is mandatory — we cannot provide services without it.
• Legitimate interest: We process technical and usage data to maintain platform security, prevent fraud, and improve our services. These interests do not override your privacy rights.
• Consent: We process your data for marketing purposes only where you have given explicit consent. You can withdraw this consent at any time.

1xgames does not sell your personal data. We do not share your information with third-party marketers or commercial data brokers. We share data only in the following specific, limited circumstances:

• Payment processors: When you deposit or withdraw, your transaction details are shared with the relevant payment provider — Easypaisa, JazzCash, NayaPay, SadaPay, your bank (for IBFT), or Visa/Mastercard — solely to process that transaction.
• Identity verification providers: For KYC purposes, we may use third-party identity verification services to authenticate your CNIC or other documents. These providers are bound by strict data protection agreements.
• Game content providers: Live casino and other game content on 1xgames is provided by certified third-party studios. These providers may receive limited technical data (such as session tokens) to deliver game functionality. They do not receive your full personal profile.
• Fraud and security services: We use third-party fraud detection tools that may process IP addresses and device fingerprint data to identify suspicious activity. No financial or identity data is shared beyond what is required for this purpose.
• Legal and regulatory authorities: We will disclose your data to law enforcement, financial intelligence authorities, or other regulatory bodies if required to do so by applicable law, court order, or government request. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or restructuring involving 1xgames, your data may be transferred to the new entity as part of that transaction. You will be notified before your data is subject to a new privacy policy.

All third parties with whom we share data are contractually required to handle it securely and to use it only for the specific purpose for which it was shared.

1xgames uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. Here is a breakdown of what we use and why:

• Essential cookies: These are required for the platform to function. They manage your login session, remember your language preference, and keep your betting session active while you play. You cannot opt out of essential cookies without stopping the platform from working.
• Analytics cookies: These help us understand which pages and games are most popular, how long players spend on different sections, and where people encounter problems. The data is aggregated and used to improve the 1xgames experience.
• Security cookies: These help us detect and prevent fraudulent behaviour, including automated bot activity and account takeover attempts.
• Preference cookies: These remember your platform settings — such as your preferred deposit method or table stakes — so you do not have to re-enter them on every visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how 1xgames functions. We do not use cookies to serve advertisements from third-party ad networks.

1xgames retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal compliance policies. Specifically:

• Active accounts: All account data — registration information, transaction history, betting records — is retained for the duration of your account's active status on 1xgames.
• Closed accounts: Following account closure, 1xgames retains certain data for a minimum period as required by AML regulations and financial record-keeping obligations. This is typically five to seven years from the date of the last transaction, depending on applicable legal requirements.
• Support communications: Chat logs and email correspondence with our support team are retained for up to three years to assist with any future disputes or queries.
• Anonymised analytics data: Usage and analytics data that has been fully anonymised (and therefore can no longer identify you personally) may be retained indefinitely for platform improvement purposes.

When retention periods expire, data is securely deleted or anonymised. We do not hold personal data longer than we need it — retaining data unnecessarily increases risk without any legitimate benefit.

As a player on 1xgames, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@1xgames.ws with your request: